James Renaud

Senior Staff Engineer, Infrastructure & Enablement

Serving as the overarching technical leader for platform architecture, cloud strategy, security, and developer experience across Jane Software. Responsible for cloud migration and infrastructure scalability initiatives, establishing engineering governance, and championing cloud development best practices. Partnering closely with foundational teams and cross-functional leadership to scale application development practices and developer experience across a 500+ engineering organization. Mentorship of senior and staff developers, driving execution-focused technical strategies that elevate reliability, security, and velocity across the healthcare practice management platform.

• Lead the architectural evolution of Jane’s cloud platform utilizing AWS ECS to AWS EKS for services and cloud development.
• Contributed to group and company-level vision and strategy for adopting secure development practices, scalable and reliable infrastructure initiatives, and adoption of platform engineering concepts.
• Lead platform tooling project “Shipyard” which acts as the primary interface for Jane’s AWS EKS-based cloud platform, working closely with stakeholders, product management, and individual contributors to affect widespread adoption across all developers at Jane including non-developer staff such as PMs, Designers, and Support staff.
• Assisted in compliance activities including audit, evidence gathering, and ensuring solutions design and implementation to SOC2, HIPAA, PCI, and HITRUST compliance frameworks, while also remaining compliant with PIPEDA and GDPR/UKGDPR regulations.
• Launched, acted as primary editor, and contributed articles for the Jane Developer blog at building.jane.app, additionally evolving to introduce a process for proposing, refining, and giving conference talks by Jane developers.
• Mentored and coached multiple individual contributors and development managers across the organization, leading to multiple senior-to-staff developer promotions and career development opportunities for those individuals.

Senior Staff Engineer, Cloud Platform Engineering

Acted as a technical leader, mentor, and individual contributor for a SaaS platform expansion from a collocated datacenter offering to public cloud in GCP and Azure. The Kinaxis platform engineering team is responsible for the overall public cloud infrastructure guidance and best practices, as well as providing a robust developer experience and automation platform.

• Lead the adoption of GitHub Actions as the primary workflow orchestration tooling for the Kinaxis cloud platform.
• Provided guidance and expertise in adopting CI/CD methodologies to an existing Infrastructure as Code landing zone implementation, including review and release processes.
• Introduced standardized engineering governance, training, and mentorship for the platform engineering team for source code management in GitHub, including improving peer reviews, automation, and standardization for code management.
• Acted as a developer experience, governance, and cloud subject matter expert as part of a companywide adoption of software composition analysis (SCA) tooling, from RFP to adoption.
• Introduced, lead, and facilitated a cross-team, cross-functional architecture guild to foster better software design and implementation practices, improve collaboration across platform engineering, DevOps, and SRE, and encourage innovation.
• Assisted in the overall design, architecture, and POC for the adoption of AWS as an additional public cloud vendor.
• Designed and implemented a migration of the JFrog Platform from an on-premise installation to Kubernetes (GKE) including ~12m artifacts, 26TB of data, over 300 daily active users, and countless automation tools.

AWS & DevOps Architect

Primary owner of the DevOps, DevSecOps, and SRE practices for Mitel’s Cloudlink Platform on AWS. Cloudlink is an AWS cloud-native REST API which provides UCaaS capabilities to enable rapid development and deployment of cloud-enabled applications and next-generation technology initiatives at Mitel.

• Product owner and scrum master for the Cloudlink DevOps practice as part of an enterprise, multi-team, Scaled Agile for Enterprise (SAFe) implementation.
• Designed, implemented, and maintained a back-office cloud operations REST API which provided integrations between CI/CD pipelines, developer tools, and internal project management tooling.
• Responsible for identifying and implementing security and best practice controls for distributed serverless workloads on AWS in support of a first-time third-party audit for SOC2 and HIPAA compliance (which we achieved).
• Designed, implemented, and maintained processes, software libraries, and infrastructure for a serverless CI/CD orchestration ecosystem utilized by 200+ Mitel developers globally.
• Architected and implemented operational data collection, monitoring, and proactive alerting on SLO and SLIs in support of wider business KPIs.
• Acted as primary responder and coordinator for operational and security incidents both directly on the Cloudlink Platform, and part of larger security responses at Mitel, as part of a 24/7 on-call team rotation.
• Responsible for the secure design, implementation, and operation of all Cloudlink software on AWS including automated DevSecOps practices as part of CI/CD pipelines.
• Managed and operated proactive security practices through all portions of the software lifecycle including secure programming practices, pre and post deployment security scanning, ongoing security monitoring, and third-party penetration testing.
• ...and so much more than will fit on a resume — reach out and let’s chat!

Systems Integration Engineer

Market leader in investigative analysis solutions for nearly four decades. JSI has taken this extensive experience and used it to create a platform that enables organizations to gain an understanding of the vast amounts of data available to them.

• Managed custom deployment projects in conjunction with multiple internal Project Implementation, Program Management, and Engineering teams.
• Worked closely with Software and Systems engineering teams to identify technical system requirements arising from ongoing software development efforts.
• Provided escalation and on-call support for technical support and engineering teams.

Various Systems & Solution Engineering & Consulting Roles

Originally part of the prairieFyre Software team (acquired by Mitel in October 2011), holding various roles and responsibilities across support, professional services, and engineering departments.

• Responsible for solutions-level architecture and engineering for all Mitel products and third-party integrations, specifically focusing on Unified Communications and enterprise contact center solutions.
• Interfacing with customers and channel partners to understand business and software needs and interfacing with development teams to provide these features and functionalities.
• Provided technical expertise and knowledge to all levels of business including sales and support, through development and product line management to aid in the product development cycle.
• Project and resource management for small to enterprise-scale deployments of Mitel Unified Communications software solutions.
• Maintaining technical engineering documentation, designing and implementing hardware solutions in support of product development efforts, and providing technical expertise to product managers during requirements gathering to help drive customer-centric product development.

Game Development

Strong emphasis on hands-on courses in game design and development, traditional and digital imaging, authoring, animation, and computer programming across individual and team-based projects.